Refunds

When the customer asks for a refund, make sure that it is in accordance of our refund policy. If the customers reason is a valid reason, ask for proof of the reason (such as screenshots of the products official support saying they should ask for a refund).

Once a higher up has confirmed that the customer is eligible for a refund, offer them a replacement product of the same value. If the customer denies this offer, ask for their gmail or order id (if not already given) then assign the ticket to lplacement and tell them to wait for their refund.